Tuesday, June 7, 2011

Main Sail Update!

As you know we ripped our sail on Memorial Day. Big boo. We dropped off the sail on Wednesday, June 1st. The wonderful and friendly people at Doyle Sail Makers in Chicago told us that it would be fixed at the latest on Tuesday the 7th. Not once while we were there did they mention that we would have to replace our sail with a new one - which is awesome news. New sails are VERY pricy and we hoped our tear could be fixed. The wonderful and friendly staff at Doyle told us to call Friday to check in and see where they were in the process because they might be able to fix it before the weekend. With fingers crossed we gave them a call Friday morning and they informed us that we would be able to pick up our sail that afternoon! What amazing and wonderful news especially since we wouldn't would miss a beautiful sailing weekend! We were greatly impressed by their speedy and friendly service as it is hard to find this kind of customer service these days. Not only did they meet but they exceeded our expectations and they now have a new life long customer and we would recommend them in a heartbeat to anyone who needs their sails fixed or serviced. That being said, I really hope we don't have to visit them unexpectedly any time soon!
Our torn sail
Inside Doyle Sail Makers
Our new and improved sail. The arrow shows where the tear was.
It was huge and almost tore the sail in two. When we tested her
out last weekend she sailed beautifully! Big lesson learned.

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